Privacy Policy

About us

We are Just2Connect Ltd, a provider of internet, telephony and related services. This privacy notice explains how we use any personal information we collect about you when you use this website. Our website is operated by Just2Connect Ltd, company registration 06860886, registered office: The Counting House, 9 High Street, Tring, Hertfordshire, HP23 5TE.

What information do we collect about you?

We collect:

• Your name, contact details and the services you are interested in, when you submit an enquiry or register an interest in one of our services, as well as any transaction details.
• Your name and contact details when you voluntarily complete customer surveys published on our website and provide feedback.

How will we use the information about you?

We collect information about you to enable us to process and respond to your enquiry or interest.

The information you provide to us when you complete a survey or provide feedback will be used to improve the services we provide.

Cookies and analytics

We do not set any analytics cookies unless you choose “Accept” on the cookie banner. If you accept, we load Google Analytics, which sets cookies to count visits and tell us which pages people find useful. The data these cookies store never shows personal details from which your identity can be established.

You can change your mind at any time by clearing this site’s data in your browser, which removes the stored choice and shows the banner again. You can also block cookies entirely using your browser’s settings. Note that if you block all cookies, some websites may not work as expected.

Links to other websites

Our website may contain links to other websites over which we have no control. We are not responsible for the privacy policies or practices of other websites you choose to visit from ours, and we encourage you to review their privacy policies.

Call recordings

All support calls made and received by Just2Connect are recorded and may be used to support the learning and development of our staff. They may also be used when investigating compliments and complaints.

Calls will be managed in the same way as all other personal information processed by us, in line with current legislation.

How we share information

Only Just2Connect staff will have access to your information, and we will not share your data with any other third party. We will not use or share your information for automated decision making, profiling or marketing purposes unless you consent to it.

How long do we keep your personal data?

We hold the information you submit to us for one year after the last contact. The information collected from cookies is kept for as long as is reasonably necessary to provide you with a good experience when browsing our website.

Legal basis for the processing of your information

We, and you, have a legitimate interest in us providing you with the information you ask us for. It is necessary for us to process your information in order to do this.

We, and users of our services, have a legitimate interest in better understanding how we can improve our services. In order to do this it is necessary for us to process the information you provide when you complete enquiry forms, customer surveys and feedback questionnaires.

Analytics cookies are set only on the basis of the consent you give through the cookie banner.

Your rights

You have a right to:

• Access the information we hold about you.
• Correct inaccuracies in the information we hold about you.
• Withdraw any consent you have given to the use of your information.
• Complain to the relevant supervisory authority in any jurisdiction about our use of your information.
• In some circumstances: erase information we hold about you; receive a copy of your personal data in an electronic format and require us to provide this information to a third party; restrict the use of information we hold about you; and object to the use of information we hold about you.

You can exercise these rights by contacting us as detailed below.

How to contact us

Data Protection Officer, The Counting House, 9 High Street, Tring, Hertfordshire, HP23 5TE

Or email info@just2connect.com.

How to complain

You also have the right to raise any concerns about how your personal data is being processed by us with the Information Commissioner’s Office (ICO):

• ico.org.uk/concerns
• 0303 123 1113

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage.