Service quality of telecoms providers revealed

Businesses can find out how well their telecoms providers servem, using an interactive tool launched by Ofcom:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service/report/interactive-report

The online tool presents findings from Ofcom’s first ‘Comparing Service Quality’ report – published today – in a simple, visual format.

The comprehensive report, and accompanying checker, allow phone and broadband customers to compare how different providers rate for answering customer calls, handling complaints, and reliability of their services.

Read full report: https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/service-quality-telecoms-providers

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The J2C system allows us full control over diverting & recording calls. Additionally their tracking software allows us to analyse the effectiveness of our various marketing initiatives.

I would not hesitate in recommending J2C to any cost & quality conscious telecoms user.­

Ian Connolly

Director, ­Fort Box Self Storage