Business Central provide business customers with a leading edge phone system without the associated capital cost.
From day one you will have a system that delivers all the current features plus tomorrows as they become available. This is the communications system that grows with you, reducing call costs as well as the costs of owning and maintaining a telephone system.
Calls to other locations (home, other office etc) are free and unlimited. Enable
Discounted Off-Net Phone Calls
One of the benefits of 'Cloud based systems' is that calls are much cheaper to landlines, mobiles and International.
Incoming Numbers (DDIs)
Select from a choice of 01 and 02 numbers for every area code in the UK, or a freephone 0800 number, or a National 0845/0330, or an International number for a country of your choice.
Anonymous Call Rejection
If an incoming call is anonymous, set the system to reject the call.
Automatic Line / Direct Connect ("Hotline")
Automatically dial a pre-assigned number, or connect whenever a user goes off-hook or lifts the handset. This feature is configured on the SIP phone side using the dial-plan configuration parameter.
Auto Attendant (IVR)
Whatever the time or date, all calls can be answered by the Auto Attendant and routed to the department or person of your choice.The You can make changes to your system at any time or from any location using the web interface.
Call Data Records (CDRs)
Use the web administration system to review and download all calls.
Call Forwarding on Busy
When your phone is busy, you can set the system to automatically route the call to another extension, if supported by your IP phone.
Call Forwarding on No Answer
If you haven't answered a call after a pre-set number of rings, forward to another extension or to voicemail.
Call Forwarding to Multiple numbers Simultaneously
You can forward the calls to multiple extensions automatically when you are busy, don't answer or based on time of day.
If during a call, you want to place the call on hold, just select thta key on your IP phone. The customer will be played soothing music of your choice.
Using a pickup code, the user can place a call on hold and then pickup from another extension.
Any member of a group of extensions can pick up a simultaneously forwarded call.
When you have more calls than operators, you can automatically place callers in a queue until an operator becomes free. Callers can be informed about the number of callers in front of them or expected time to answer their call. Each queue can have its own "music on hold".
Call Restrictions / Station Restrictions
It is often necessary to block certain extensions for making calls - International calls, local calls etc. A wide variety of restrictions are available, covering incoming calls, outgoing calls, toll restrictions, code restrictions, and differential treatment for internal and external calls.
Irrespective of whether the user answered the original call or knows the caller's identity, they can make a call to the last party or number that called the user.
Calls can be transferred 'blind' or 'attended' to another party (inside or outside the group).
If a user receives a call when they are already on another call, they will hear a Call Waiting tone, they can then put the current conversation on hold to answer the incoming call.
The calling parties name and telephone are shown on the user's screen and they can decide whether or not to take the call; the phone must have a display to show the caller ID.
Caller ID on Call Waiting
The calling parties name and telephone are shown on the user's screen; the phone must have a display to show the caller ID, and the Call Waiting feature must be activated.
CLI Mapping for Outgoing Calls
Any number on the account can be set as the CLI, or number that is presented to "called" parties, when a call is made.
3 Way conference calls can be made using standard IP handsets without the need for the Conference service. For a scheduled conference call between many users, the J2C Conferencing Service is a system that can be reached by Users dialing a dedicated conferencing number of your choice.
When taking a second call, the User can place the existing call on hold, by pressing the Hold button.When the second call is completed, they can resume the first call by pressing the Hold button again.
When callers connect through the Auto Attendant, the caller can get connected by dialing the first three letters of the person’s surname.
Users can select a different ring tone for internal versus external calls.
Users can be allocated their own extension number which can be dialed from the Auto Attendant or from any other User.
Incoming faxes can be answered by the Auto Attendant and sent as a pdf attachment to a defined email address.
A group of users can be set up so that when the group is called, each User's phone rings, and any User in that group can answer the call.
Any internal or external number can be stored on the system and accessed by a 1-4 digit Abbreviated Dialling number.
Users extensions can be added to any number of Hunt Groups. When a call is forwarded to a Hunt Group, each phone in that Group will ring.
Message Waiting Audible
When a message has been left for the User, an audible notification - a "stutter" dial tone will sound on the User's phone.
Message Waiting Visual
On certain phones, an icon or light can be set to illuminate if a voice message has been received.
When callers are on hold, they will be played a musical track. Users can use the default one, or upload their own music.
An Abbreviated Speed Dialing Code can be allocated to numbers within a Users directory. This will allow them to dial frequently called telephone numbers using the speed calling code rather than the entire number. It can be used to dial internal and external numbers.
Station Message Detail Recording (SMDR)
The telecom manager can receive call detail record on a User by User basis. This can help the manager control telephone fraud and abuse, allocate costs, or look for ways to reduce costs.
Three-Way Conferencing (Three-way calling)
Users can make 3 way conference calls if this feature is supported by their IP handset.
Voicemail and Voicemail-to-Email
Each User has their own configurable voice mail service. Messages can be accessed in a number of ways form an internal or an external phone, or via email. online.
Web Based End User Control Panel
Users have control of their own call forwarding and voice mail settings through their personal web-based control panel.