Business Central provide business customers with a leading edge phone system without the associated capital cost.

From day one you will have a system that delivers all the current features plus tomorrows as they become available. This is the communications system that grows with you, reducing call costs as well as the costs of owning and maintaining a telephone system.

  • Free On-Net Phone Calls
  • Discounted Off-Net Phone Calls
  • Incoming Numbers (DIDs)
  • Anonymous Call Rejection
  • Automatic Line / Direct Connect ("Hotline")
  • Auto Attendant
  • Call Data Records (CDRs)
  • Call Forwarding on Busy
  • Call Forwarding on No Answer
  • Call Forwarding to Multiple numbers Simultaneously
  • Call Hold
  • Call Parking
  • Call Pickup
  • Call Queuing
  • Call Restrictions / Station Restrictions
  • Call Return
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID on Call Waiting
  • CLI Mapping for Outgoing Calls
  • Conference Calling
  • Consultation Hold
  • Dial-by-Name Directory
  • Distinctive Ringing
  • Extension Dialling
  • Fax-to-Email
  • Group Ringing
  • Intercom Dialling
  • Hunt Groups
  • Message Waiting Audible
  • Message Waiting Visual
  • Music-On-Hold
  • Speed Dialling
  • Station Message Detail Recording (SMDR)
  • Three-Way Conferencing (Three-way calling)
  • Voicemail and Voicemail-to-Email
  • Web Based End User Control Panel
  • Web Based System Administrators Login

 Features Explained
Free On-Net Phone Calls

Calls to other locations (home, other office etc) are free and unlimited. Enable

 

Discounted Off-Net Phone Calls

One of the benefits of 'Cloud based systems' is that calls are much cheaper to landlines, mobiles and International.

 

Incoming Numbers (DDIs)

Select from a choice of 01 and 02 numbers for every area code in the UK, or a freephone 0800 number, or a National 0845/0330, or an International number for a country of your choice.

 

Anonymous Call Rejection

If an incoming call is anonymous, set the system to reject the call.

 

Automatic Line / Direct Connect ("Hotline")

Automatically dial a pre-assigned number, or connect whenever a user goes off-hook or lifts the handset. This feature is configured on the SIP phone side using the dial-plan configuration parameter.

 

Auto Attendant (IVR)

Whatever the time or date, all calls can be answered by the Auto Attendant and routed to the department or person of your choice.The You can make changes to your system at any time or from any location using the web interface.

 

Call Data Records (CDRs)

Use the web administration system to review and download all calls.

 

Call Forwarding on Busy

When your phone is busy, you can set the system to automatically route the call to another extension, if supported by your IP phone.

 

Call Forwarding on No Answer

If you haven't answered a call after a pre-set number of rings, forward to another extension or to voicemail.

 

Call Forwarding to Multiple numbers Simultaneously

You can forward the calls to multiple extensions automatically when you are busy, don't answer or based on time of day.

 

Call Hold

If during a call, you want to place the call on hold, just select thta key on your IP phone. The customer will be played soothing music of your choice.

 

Call Parking

Using a pickup code, the user can place a call on hold and then pickup from another extension.

 

Call Pickup

Any member of a group of extensions can pick up a simultaneously forwarded call.

 

Call Queuing

When you have more calls than operators, you can automatically place callers in a queue until an operator becomes free. Callers can be informed about the number of callers in front of them or expected time to answer their call. Each queue can have its own "music on hold".

 

Call Restrictions / Station Restrictions

It is often necessary to block certain extensions for making calls - International calls, local calls etc. A wide variety of restrictions are available, covering incoming calls, outgoing calls, toll restrictions, code restrictions, and differential treatment for internal and external calls.

 

Call Return

Irrespective of whether the user answered the original call or knows the caller's identity, they can make a call to the last party or number that called the user.

 

Call Transfer

Calls can be transferred 'blind' or 'attended' to another party (inside or outside the group).

 

Call Waiting

If a user receives a call when they are already on another call, they will hear a Call Waiting tone, they can then put the current conversation on hold to answer the incoming call.

 

Caller ID

The calling parties name and telephone are shown on the user's screen and they can decide whether or not to take the call; the phone must have a display to show the caller ID.

 

Caller ID on Call Waiting

The calling parties name and telephone are shown on the user's screen; the phone must have a display to show the caller ID, and the Call Waiting feature must be activated.

 

CLI Mapping for Outgoing Calls

Any number on the account can be set as the CLI, or number that is presented to "called" parties, when a call is made.

 

Conference Calling

3 Way conference calls can be made using standard IP handsets without the need for the Conference service. For a scheduled conference call between many users, the J2C Conferencing Service is a system that can be reached by Users dialing a dedicated conferencing number of your choice.

 

Consultation Hold

When taking a second call, the User can place the existing call on hold, by pressing the Hold button.When the second call is completed, they can resume the first call by pressing the Hold button again.

 

Dial-by-Name Directory

When callers connect through the Auto Attendant, the caller can get connected by dialing the first three letters of the person’s surname.

 

Distinctive Ringing

Users can select a different ring tone for internal versus external calls.

 

Extension Dialing

Users can be allocated their own extension number which can be dialed from the Auto Attendant or from any other User.

 

Fax-to-Email

Incoming faxes can be answered by the Auto Attendant and sent as a pdf attachment to a defined email address.

 

Group Ringing

A group of users can be set up so that when the group is called, each User's phone rings, and any User in that group can answer the call.

 

Intercom Dialing

Any internal or external number can be stored on the system and accessed by a 1-4 digit Abbreviated Dialling number.

 

Hunt Groups

Users extensions can be added to any number of Hunt Groups. When a call is forwarded to a Hunt Group, each phone in that Group will ring.

 

Message Waiting Audible

When a  message has been left for the User, an audible notification - a "stutter" dial tone will sound on the User's phone.

 

Message Waiting Visual

On certain phones, an icon or light can be set to illuminate if a voice message has been received.

 

Music-On-Hold

When callers are on hold, they will be played a musical track. Users can use the default one, or  upload their own music.

 

Speed Dialing

An Abbreviated Speed Dialing Code can be allocated to numbers within a Users directory. This will allow them to dial frequently called telephone numbers using the speed calling code rather than the entire number. It can be used to dial internal and external numbers.

   

Station Message Detail Recording (SMDR)

The telecom manager can receive call detail record on a User by User basis. This can help the manager control telephone fraud and abuse, allocate costs, or look for ways to reduce costs.

 

Three-Way Conferencing (Three-way calling)

Users can make  3 way conference calls if this feature is supported by their IP handset.

 

Voicemail and Voicemail-to-Email

Each User has their own configurable voice mail service. Messages can be accessed in a number of ways form an internal or an external phone, or via email. online.

 

Web Based End User Control Panel

Users have  control of their own call forwarding and voice mail settings through their personal web-based control panel.

 

Web Based System Administrators Login

Administrators have a "system wide" level of access. This allows them access to the Auto Attendant (IVR), and provides an overview of all users and settings.